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Support

How to reach the Kicau team, answers to the most common problems, and where to report an inappropriate reply from Kiki.

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Baca dalam Bahasa Indonesia

Something not working, or want to share feedback? The Kicau team is here to help. The fastest way: in the app, open Profil and then Hubungi Kami (Contact us). The message already includes your device details, so we can look straight away. You can also email support@kicau.ai.

1. Contact us

We never ask for your password, sign-in code (OTP) or payment card details. Never send them to anyone claiming to be from Kicau.

2. Signing in

Kicau works with Apple, Google, or a code sent to your email.

  • Email code not arriving? Check your spam or promotions folder, wait a minute, then ask for a new code.
  • New phone? Sign in the same way as before. If you used Apple, use Apple again; your progress comes back with you.

3. Microphone and scoring

Kiki needs the microphone to hear and score your pronunciation. If you declined the permission earlier:

  • iPhone: Settings → Kicau → turn on Microphone (and Speech Recognition for live captions).
  • Android: Settings → Apps → Kicau → Permissions → Microphone → Allow only while using the app.

Scores look off? Practise somewhere quieter and hold the phone about a hand-span from your mouth.

4. Kicau Pro subscription

Kicau Pro is bought and managed through the App Store or Google Play, not through us.

  • To cancel: iPhone Settings → your name → Subscriptions; Android Play Store → profile → Payments & subscriptions → Subscriptions. Pro stays active until the end of the period you paid for.
  • New phone or reinstall: open the paywall in the app and tap Pulihkan Pembelian (Restore Purchases).
  • Refunds are handled by Apple or Google under their own policies.

5. Reporting a reply from Kiki

Kiki's replies in Ngobrol are generated by AI and can be wrong. If a reply is incorrect, offensive or inappropriate, tap Laporkan balasan (Report a reply) on the Ngobrol screen, or email support@kicau.ai with the subject "AI reply report". Tell us roughly when the conversation happened. We read every report and use it to improve Kiki.

6. Account and data

You can download or delete your data at any time from Profil. The full steps are in Account deletion, and what we keep is in the Privacy Policy.