Delete Your Account

1. Option 1: in the app

1. Open the Kicau app and sign in to the account you want to delete.
2. Open the Profil (Profile) tab.
3. Scroll to the Akun (Account) section and tap Hapus Akun (Delete Account).
4. Read the explanation, then confirm.

Your account is deleted immediately and you are signed out of the app.

If Hapus Akun is not available yet in your version of the app, update the app or use Option 2.

2. Option 2: by email, without the app

Email privacy@kicau.ai with the subject "Hapus Akun Kicau". In your email:

• Send it from the email address registered to your Kicau account. If you signed in with Apple using Hide My Email, send it from the email linked to your Apple ID and include the relay address if you know it.
• Say how you sign in: Google, Apple or an email code.
• Say that you want the whole account deleted, or name the specific data you want deleted (see "Delete only some data").
• Do not send passwords, sign-in codes (OTP) or photos of ID cards. We will never ask for them.

We reply to confirm the request comes from the account owner, then delete your account within 30 days of receiving your email. We email you once it is done.

3. What gets deleted

When your account is deleted, the following is removed from the Kicau database immediately:

• your account and sign-in identity (email, the link to Google or Apple);
• your profile, preferences and consent records;
• all practice, pronunciation scores, transcripts and placement-test results;
• Ngobrol conversations and recaps;
• XP, streak, hearts, weekly league and level progress;
• AI usage records and the subscription status stored in Kicau.

Files in storage and backups are deleted automatically on their schedule:

So no copy of your data remains in Kicau's systems later than 90 days after your account is deleted. During that time, those files are no longer linked to any account and are not used for anything.

4. What may be kept

• Purchase records at Apple, Google and RevenueCat, which must be kept for tax and accounting purposes under applicable law.
• Analytics and crash data at PostHog and Sentry, which only use a random user ID, not your name or email. Once your account is deleted, that ID no longer links to anyone, and the data is deleted on the provider's retention schedule.
• Data we are legally required to keep, for example under an official request from a competent authority.

5. An active Kicau Pro subscription

Deleting your account does not stop subscription billing. Cancel Kicau Pro in the store you bought it from, preferably before you delete your account.

• iPhone/iPad: Settings > [your name] > Subscriptions > Kicau > Cancel Subscription, or open your App Store subscription settings.
• Android: Google Play > profile icon > Payments & subscriptions > Subscriptions > Kicau > Cancel subscription, or open your Google Play subscription settings.

6. This cannot be undone

A deleted account cannot be restored. If you sign in again later with the same email, Kicau creates a new, empty account.

Want to keep your learning history first? Download a copy through Profil > Unduh Data Saya (Profile > Download My Data) before deleting your account.

7. Delete only some data

You can ask us to delete specific data without deleting your account, for example all your voice recordings or your Ngobrol history. Email privacy@kicau.ai and say which data you want deleted. We handle it within 30 days.

8. Contact

Questions about account deletion: privacy@kicau.ai. The full picture of your data is in the Privacy Policy.